Shipping Policy for Cutytopin
Effective Date: January 7, 2025
At Cutytopin, we are committed to delivering your artwork promptly and safely. Please review our shipping policy for important information about how we process and ship your orders.
1. Shipping Locations
We offer shipping to most locations worldwide, including the United States, Canada, and international destinations. Shipping availability and fees vary depending on the destination. To confirm if we deliver to your location, please enter your shipping address during checkout.
2. Shipping Costs
Shipping costs are calculated based on the delivery address and the size/weight of the item(s) being purchased. You will be provided with the shipping cost before completing your purchase during the checkout process.
3. Processing Time
- Domestic Orders (within the U.S.): Orders are typically processed within 1-3 business days from the time of purchase. Custom or made-to-order pieces may take additional time to prepare.
- International Orders: Orders may take 3-5 business days to process before shipping. Delivery times can vary depending on the destination and customs processing.
Please note that business days exclude weekends and public holidays.
4. Shipping Methods
We use trusted shipping carriers to ensure your artwork arrives safely and on time. The shipping carriers we use include, but are not limited to:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
- DHL (for international shipments)
The shipping method and carrier will be selected based on the delivery address and size of your order. You will receive tracking information via email once your order has been shipped.
5. Delivery Time
- Domestic Orders (within the U.S.): Shipping typically takes 5-7 business days, depending on your location and the shipping method selected at checkout.
- International Orders: Delivery times for international orders typically range from 7-21 business days, depending on the destination country and local customs procedures.
Delivery times are estimates and may vary depending on factors such as customs delays or carrier issues. We cannot guarantee delivery times but will always do our best to ensure timely delivery.
6. Order Tracking
Once your order has shipped, we will send you a tracking number via email so you can track the status of your package. Please note that it may take up to 24 hours for tracking information to update after the package has been shipped.
7. Packaging
We take great care in packaging your artwork to ensure it arrives in perfect condition. All items are carefully packed in high-quality materials to protect them during transit. If you receive a damaged package, please refer to our Refund and Return Policy for guidance on how to proceed.
8. Shipping Restrictions
While we strive to offer worldwide shipping, there are certain regions that may not be eligible for shipping due to logistical or regulatory reasons. If shipping to your location is not available, we will inform you promptly.
9. Customs Duties and Taxes (for International Orders)
For international orders, your country may impose customs duties, taxes, or import fees. These charges are the responsibility of the customer and are not included in the shipping cost. We recommend contacting your local customs office for more information on potential fees.
10. Lost or Delayed Shipments
While we do everything we can to ensure timely delivery, we are not responsible for lost or delayed shipments once the package has been handed over to the carrier. If you encounter an issue with your shipment, please contact the carrier directly using the tracking information provided.
11. Address Accuracy
To ensure successful delivery, please provide an accurate and complete shipping address. Cutytopin is not responsible for delays or non-delivery due to incorrect or incomplete shipping information.
12. Contact Us
If you have any questions or concerns regarding your shipment, please feel free to contact our customer service team:
Email: info@cutytopin.com
Phone: (540) 399-9333
Address: 35273 Balmoral Dr, Locust Grove, Virginia
Website: cutytopin.com
We appreciate your business and look forward to delivering your artwork safely and promptly!